Delivery policy

DELIVERY POLICY

Delivery areas:

All KL areas.
All Selangor areas
All Melaka areas
All Negeri Sembilan areas
Johor areas (except: Kahang, Endau, Kampung Peta and Kampung Mawar)
All Penang areas
Kedah areas (except: Langkawi, Kodiang, Bukit Kayu Hitam, Changlung, Pokok Sena & Kuala Nerang)
Perak areas (except: Pengkalan Hulu, Pangkor, Tanah Rata, Rantau Panjang, Selama, Gerik, Tanah Hitam, Intan, Lenggong & Redang Panjang)
Terengganu areas (except: Chalok, Jerteh, Kamoung Raja, Kuala Besut, Permaisuri & Sungai Tong)
Pahang areas (except: Kampung Pelawan, Teriang, Kuala Rompin, Cameron Highland, Kuala Tahan, Sungai Koyan, Kampung Inkiang, Kemayan, Bukit Beduri, Kampung Pagi, Ringlet, Tanah Rata, Genting Highland, Brinchang & Fraser Hill)

Delivery times:

Every Monday to Saturday (except for Public Holidays unless otherwise stated)
From 10.30am - 4.30pm
Team Kaizen will contact you and confirm your deliveries with you 1 - 2 days before the delivery

Delivery lead time:

For purchase of sofa: usually takes 10 - 14 working days (KL, Selangor, Kedah, Melaka, Johor, Penang & Negeri Sembilan areas)
For purchase of sofa: follow our outstation date (Perak, Pahang & Terengganu)
For purchase of office furniture: usually takes 10 - 14 working days

Delivery team:

Delivery charges:

Self-pick up:

No delivery charges for customer self-pick up at our store
Kindly inform us 3 days before pickup your sofa order through whatapps 018-383 3911 to arrange for production (applicable for sofa purchase only)
Outside Klang Valley area may arrange your own transportation to pickup your order at our store

Installation fee:

Installation fee is included (except for services outside our scope - eg. drilling service, built-in service & etc)
Additional charges applied for service outside our scope, kindly get quotation from our admin for additional service